Abbey Travel Reviews

Have delt with Jennifer in the Killarney branch for the last eight years .Walked in off the street one day while down in Killarney .We were met with a smile and made feel welcome right ,away and had our first holiday booked in five minutes with Jennifer. Nothing is any trouble and will search ones holiday to get the very best value The customer always comes first .Wouldnt dream of going anywhere else

Date of experience: 02 May 2024

The agent on the phone was great, but your online system didn't work, and there were tech issues on April 30:

- 01 804 7160 phone number connected but it was silent. Agent rang me back but I could here nothing when I made the initial calls.
- When trying to pay online, it kept saying the kids' ages didn't match, but they did. I even tried changing their birth years to the year after and before, but still said error.

Date of experience: 01 May 2024

We were welcomed, not rushed and helped clarify what was important to us in a holiday.

Date of experience: 01 May 2024

On arrival at my hotel there was no booking made. The Grand hotel Capodimonte staff contacted the phone numbers on my behalf as per the (bedsonline) voucher but to no avail. I had to pay for the hotel myself. I have tried to contact Abbey travel since my return by email and phone but to no avail. I spoke to a local Abbey travel agent and tried to explain what had gone wrong but was quickly fobbed off and was told it was my fault.

Date of experience: 21 April 2024

If I could give 0 I would. Phones never answered rude emails. Flight was changed only think offered was a week later a day less £15 more. Ryan air let us know money had been refunded to the account. Abbey travel still holding it over two weeks later despite numerous emails to them. An official complaint was made about as much use as a chocolate tea pot. Ryan air informed us on 29th March yet Abbey travel keep saying they haven’t got the money despite 2 emails to us from Ryan air informing us that the money is in their account. Would never ever use or recommend this company.

Date of experience: 17 April 2024

We always deal with Jennifer, she is amazing and excellent at her job. We have again booked another holiday with her and her knowledge and suggestions always work out. Would highly recommend Abbey Travel.

Date of experience: 02 April 2024

I booked some tickets for an Athletico Madrid vs Barcelona La Liga soccer game via Abbey Travel Sports Department. I was dealing with Paul Nolan who was so sound to deal with, we received the tickets via email a week in advance and they were in such a great location in the stadium. We have booked some rugby trips with Abbey Travel before and all have gone just as well as this soccer trip. Abbey Travel obvsiously have access to great contacts for tickets! Thanks again Paul!

Date of experience: 19 March 2024

I visited Abbey Travel Naas on Thursday February 29th and spoke with Lisa Cannon who was very helpful in selecting holiday options for me. The following day in Lisa’s absence I spoke with Angela Hayden and was able to complete my booking. On Saturday March 2nd Lisa contacted me to ensure everything was good to go and was able to help with a last minute hitch. I very much appreciated the follow up and customer service given by Lisa.
I have used Abbey Travel Naas many times over the past 30+ years and will do so again, and will happily recommend them and their excellent staff.

Date of experience: 02 March 2024

Kathryn was pleasant, helpful and efficient

Date of experience: 02 May 2024

Website very easy to use. All done in a flash.

Date of experience: 02 May 2024

We booked with Jacynta last year and absolutely loved her personal knowledge of where we were going (1st time to travel to this destination) and she was 100% spot on about it. So much so when we decided to go on holidays this year we went directly to jacynta to book. She makes the whole process so simple .

Date of experience: 04 January 2024

Karen at Abbey Travel was the most helpful travel agent I have ever dealt with!

She took all the hassle out of booking flights to Australia for my husband and I as well as my daughter, who was leaving from a different country and wanted to meet us in Dubai for the flight to Brisbane and was returning on a different date.

Karen was so friendly and efficient and I would highly recommend her and Abbey Travel to anyone travelling. Thank you Karen.

Date of experience: 04 January 2024

A great experience. A user friendly website, lots of accommadation to choose from to suit your needs at competitive rates. Loads of pictures and written detail on the website about each hotel,resort ect... you can book your flights as part of the package as well if you want.
We received an email confirming out booking only minutes after we had paid online. A great quick service.

Date of experience: 26 August 2023

Corie, who manages our travel and Holiday details is so professional and helpful. My wife Mai and I have absolute confidence in her decision making. Abbey Travel and we are lucky that she is available.
Mai and Sean Hannon

Date of experience: 03 January 2024

Orla - Our advisor was absolutely amazing. I usually book all my own holidays but I hadnt a clue about booking a cruise. Orla explained everything, looked at different options for us and came up with a package that suited our dates and more importantly our wallet.
Excellent service and if I could give 10 stars I would.
Highly recommended advisor.
Thanks for all the help.

Date of experience: 04 September 2023

Wanting a once in a lifetime holiday to japan I had tried lots of travel agents in the north of Ireland where I live with no real success but fortunately having left a voice message on abbey travel's phone line Becci returned my call. She was fantastic from the start. Nothing was to much trouble, all my endless questions, queries and changes were answered with the same enthusiasm!! We booked everything Becci recommended, flights were flawless, our hotel was in the ideal location and was perfect for all our needs (a miracle with a party of 6) and private transfers made our arrival in toyko so easy. Becci made our holiday unforgettable!!! Can't wait for you to organise our next family adventure!!!

Date of experience: 26 August 2023

I dropped by Abbey Travel to price an upcoming trip having got various prices prices both online and other travel agents and I was pleasantly surprised at the cost so I immediately booked the trip. I was so satisfied that within a couple of days I upgraded to a better hotel and return transfer to my hotel. The booking agent Toni was very helpful and made the experience very simple.
Keep up the good work Abbey Travel

Date of experience: 31 July 2023

Dealing with Gemma in the Naas office was amazing. From the first phone call she made us feel like we were her only customers! She is so knowledgeable about destinations and so professional from start to finish. Fantastic family holiday planned now. Thank you so much Gemma.

Date of experience: 07 April 2023

Very friendly. We asked when booking for walk in shower young lady said she would have to email our hotel/apartment and would get back later that day to let us know if they could facilitate us. She was back to us before close of business on the same day to say all was good and yes we would have what we require.

Date of experience: 02 January 2024

I would highly recommend booking your family holidays with Abbey Travel Swords. I have booked two holidays so far with Jacynta who was so helpful answering my endless amount of questions. I was finding it harder to pick the right holiday for our family now that our children are getting older so I gave Jacynta a wish list and she ticked every box. We even got to extend our holiday for very little extra.

Date of experience: 04 April 2023